If You Use These 6 Words, You Lack Empathy. Do This Instead to Become a More Effective Communicator

You can’t apologize for how someone else feels. Instead, try to get on the same side. One way is to try saying:

“I can tell you’re really frustrated. Let me see what I can do to try and fix this.”

— Read on www.inc.com/jason-aten/if-you-use-these-6-words-you-lack-empathy-do-this-instead-to-become-a-more-effective-communicator.html